Returns & Exchanges

At HORNE, we want you to love your purchase; however, if you are not completely satisfied, we accept returns on most items in their original packaging within 15 days of delivery. Please note that a restocking fee may apply to certain designer furniture and lighting pieces.

1

Initiate Your Request

Contact our customer care team via email or our online portal with your order number and the specific items you wish to return.

2

Receive Authorization

Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

3

Pack and Ship

Carefully repack your items in their original factory packaging and include the RMA form; we recommend using a trackable shipping service.

4

Inspection and Refund

Following a thorough inspection of the returned goods at our warehouse, we will issue a refund to your original payment method, minus any applicable fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing